Why Choose CSG?
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
We work with industry shapers and change makers
For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.
We’re honored to help 1,000+ companies around the world do great things for their customers, and we work hard to earn their business every day.
Meet our customers
Working with innovative brands worldwide
Our People
Our people make the difference
Every second of the day, there’s a CSG employee finding a new way to help customers. We’ll travel the world (or hop on a video call) to hash out your toughest problems and innovative new ways to solve them. Customers value our close collaboration and responsiveness, and so do employees.
Behind every interaction with CSG is a real person who cares about your business’ success. With 5,500+ employees in 20+ countries, we’re helping great brands do great things for their customers. We bring our authentic selves to work every day—and the solutions to any problem you face.
“I sometimes forget [your employee] works for CSG because of how close we work."
IT Lead for Postpaid & Enterprise, APAC Telco
“CSG is an extension of our team. They are committed to our outcomes.”
Customer Operations Executive, APAC Telco
“We know you are a partner that will not let us down."
Regional Operations Manager, CALA Telco
Our Values
We channel the power of all to make experiences extraordinary
We are driven by a strong sense of purpose around doing the right thing, enabling astonishing growth for our customers, our investors and ourselves. A fiercely committed and connected team, we are high on integrity and low on ego, making us one of the best places to work.
CSG is building and fostering the most diverse, flexible and supportive work culture with active investments in DE&I, employee belonging and more. We’re recognized as one of the easiest companies to do business with, and our team members and the values they live by are the reason behind that.
Integrity
We empower everyone to be their authentic selves so they can do their best work. And we foster diversity by treating all with respect and providing equal access to growth opportunities.
Inspiration
Pushing boundaries pushes us forward. We encourage employees to take calculated risks so they can learn what does or doesn’t work—and find innovations that spark change.
Impact
We put our customers at center of everything we do, whether it’s finding the perfect solution or taking care of operations. We’re working for you, so you can get to work.
Our Innovation
Pushing the limits of what's possible
Today’s digital world needs digital solutions. That’s where we come in. As a purpose-driven, high-growth SaaS platform company, we help some of the world’s most recognizable brands solve their toughest business challenges and drive exceptional customer experiences.
And we love a challenge. With our future-ready, innovative thinking, we find creative ways to tackle market opportunities like 5G, and help our customers deliver solutions the market has never seen before. Our cloud-first architecture and customer-obsessed mindset help our customers launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty.
Named a Leader in the Forrester Wave
For Journey Orchestration Platforms, Q2 2022. Download the report to learn more.
Named in 2022 Gartner Market Guide
For CSP Customer Management and Experience Solutions. Read the report here.
Our Impact
Looking after our people and planet
Through internal initiatives and community partnerships, we channel the power of all to make a difference in the communities we serve.
- We’re committed to building and fostering the most diverse, supportive and inclusive workplace where individuality is valued and our people can flourish.
- We’re stronger because of our differences, and our workforce will reflect the world in which we live.
- We have a responsibility to the environment and reducing global emissions is critical.
- We are committed to reducing our environmental impact by establishing a baseline to drive improvement in our environmental performance.
Inclusion & Impact
Our commitment to our people, society and environment matches our commitment to customers.
Learn more.
DEI
CSG embraces all backgrounds, attributes and experiences to reflect the world we live in—and make a difference in it.
Learn more.
Community, Sustainability
We’re building a future-ready world not just for customers. For everyone. From our sustainability commitment across the globe, to the volunteerism of our people where they live.
Learn more.
Want to start solving tomorrow’s business problems, today? Find out how you can make a difference at CSG—and the world at large.
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CSG Xponent
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CSG Encompass
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CSG Ascendon
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CSG Forte
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CSG ACP
The first step to your next big breakthrough—from digital commerce to customer engagement—is a conversation with CSG.
Get in touch